Frequently Asked Questions

Q: Is my credit card transaction secure on this website?
A: Yes. Your credit card details are completely secure with Kelford Cams. Data encryption software prevents interception of any information you provide online. When you place an order or access your account details, this data is encrypted through a Secure Sockets Layer (SSL) connection before it is sent to us.

Q: What forms of payment do you accept?
A: We currently accept PayPal, Visa, Master Card and American Express plus Direct Credit or Telegraphic Transfer to our bank account.

Q: Do you ship to P.O Box addresses?
A: No, because we use courier services we can only ship to physical addresses. (See shipping Policy for more details).

Q: How long will it take before I receive my order?
A: Orders will ship the next day after receipt of payment. If by chance your order can not be shipped at this time or if there is a payment processing issue we will notify you by email as soon as possible.

Q: Do you backorder?
A: Yes we do; if your chosen item is temporarily out of stock we will inform you of the revised delivery date so that you have the option of whether to choose another product or cancel the order if the revised delivery date does not suit you.