Delivery, Returns & Refunds

DELIVERY

Goods are generally dispatched within 1 working day from the receipt of payment. Should we not be able to dispatch your goods within our normal time frames we will contact you.

As all orders are sent by courier, we cannot deliver to Post Office Box.

For shipments outside of New Zealand, you will be advised of the carrier and tracking number of your purchase by email, at time of dispatch.

For shipments within New Zealand, we use an overnight courier service to most locations, however for rural deliveries, please allow up to 5 working days.

We currently offer FREE FREIGHT for New Zealand customers purchasing products on this website. Kelford Cams reserves the right to cancel the free freight offer at any time.

 

RETURNS

No products may be returned without prior permission being obtained from Kelford Cams. Any products approved for return must be shipped prepaid and insured, and must be accompanied by the senders contact details and a copy of the original invoice for proof of purchase.

We have a 14 day right or return or exchange policy. If for any reason you are not happy with your purchase or you wish to exchange the product for one of a different specification, please let us know within 14 days. Refunds will be at full product purchase price less the freight cost (unless we have sent the wrong part in error). Returns after 14 days may be accepted at our discretion but may incur a 15% handling and re-stocking surcharge. We will accept returns for exchange for a period of 30 days so long as the item you wish to exchange for is in our current stock.

Generally, any refunds accepted will be paid by the same means as the original transaction.

 

WARRANTY

Kelford Technologies Ltd warrants that when our products are properly installed in their correct application by a qualified tradesperson, they will be free from defect in material and workmanship. Warranty will be void on all products that show evidence of improper application or installation, abuse, lack of proper maintenance, alteration from the original configuration or not used in conjunction with the specified matching components and suitable motor oil. Whilst our company tries to ensure that every item supplied is suitable for the intended application, the final responsibility of product suitability rests with the person installing the item. Kelford Technologies Ltd’s warranty will not apply to watercraft that are not capable of being transported by trailer and exceed eight meters in length.
If a problem should occur, please contact Kelford Technologies Ltd’s technical department to arrange inspection and report.


This Limited Warranty applies only to the original purchaser of the product and only covers the replacement or repair of the product at Kelford’s discretion.